Enabled features

Every piece of hardware distributed through uConnect Home and our partners comes already equipped with Aprecomm’s proprietary Virtual Wireless Expert (VWE) software to ensure excellent quality of experience (QoE) for all customers.

Aprecomm VWE provides ISPs with an intuitive platform that offers real-time network visibility and actionable insights for customer support staff, enabling them to quickly identify issues, while helping deliver better service and smarter resolutions.

 

Powered by Agentic-AI and ML capabilities, Aprecomm’s VWE is based on TR-369 (USP) and TR-069 Wi-Fi standards to ensure compatibility across your network.

What you’ll get:

Rapid root cause analysis (RCA)

Quickly access the root cause of Wi-Fi issues and take corrective action instantly with VWE’s one-click RCA.

Actionable insights

Unlock the power of data analytics to optimize your Wi-Fi network performance and maximize the device connectivity.

Real-time adjustment

Aprecomm’s Wi-Fi intelligence solution for service providers enables live, measurable changes to customer experience through real-time automated corrective workflows, giving customers better Wi-Fi coverage.

QoE measurement

Improve user experience where it really matters with Aprecomm’s proprietary AI algorithms, giving ISPs the ability to monitor and adjust configurations for improved connection times and assured service.

ISP benefits:

  • Increased subscriber retention
  • Reduced churn
  • Reduced OPEX
  • Faster issue resolution
  • Reduced truck rolls
  • 360° view across the entire service delivery network

Subscriber benefits:

  • Enhanced QoE
  • Uninterrupted connectivity
  • Minimal downtime
  • Reliable connection
  • Faster issue resolution

Proven results:

  • Up to 20% churn reduction
  • Up to 30% reduction in call resolution time
  • Up to 35% improvement in first-call resolution
  • Up to 60% truck roll reduction
  • Up to 15% lower support staffing needs